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⚠ Foundation document — review with a qualified legal professional before publishing commercially.

Privacy Policy

Last updated: 2026-03-12 · GridPilot

1. Overview

GridPilot respects your privacy. This policy describes what data we collect, why we collect it, and how it is handled. Our trading bot software runs locally on your machine — we do not receive your trading data, API keys, or account balances.

2. Data We Collect

When you purchase a product or contact us, we may collect:

  • Purchase data: Name, email address, and payment confirmation — provided through our payment processor.
  • Support communications: Any information you include when contacting support via email.
  • Website analytics: If analytics are enabled, standard aggregate usage data (page views, browser type, country). No personal identifiers.

3. Data We Do NOT Collect

The Software runs entirely on your device. We do not collect:

  • Your exchange API keys or credentials.
  • Your account balances or trading positions.
  • Bot logs or trading history.
  • Any data from your exchange accounts.

4. How We Use Your Data

  • To deliver your purchased product (download link / access).
  • To respond to support requests.
  • To send order confirmations and important product notices.

We do not sell your data to third parties. We do not use your data for advertising profiles.

5. Payment Processing

Payments are processed by a third-party payment provider. We do not store full credit card or payment details. Refer to your payment processor's privacy policy for details on their data handling.

6. Data Retention

Purchase records are retained as required for accounting and tax compliance. Support emails are retained for up to 2 years. You may request deletion of your personal data by contacting info@tradepilot.de.

7. Cookies

This website may use essential cookies for functionality (e.g. language preference). No third-party tracking cookies are used without your consent. You can disable cookies in your browser settings.

8. Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. Contact info@tradepilot.de to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page reflects the most recent revision.

10. Contact

Privacy questions: info@tradepilot.de

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